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Confidence: The key to good customer service
Good customer service is pivotal to every company’s success, as it’s the best way of gaining trust and turning people into regular customers who …
18 June 2024
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The customer is always right… right?
The time-honoured business adage, “The customer is always right,” is a philosophy companies have lived by for generations. You may even have seen it …
11 June 2024
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How often should a workplace organise staff training?
Every business leader will agree that staff training is a crucial part of workplace life, no matter what the sector. It ensures employees are …
20 May 2024
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What is the purpose of a brainstorming meeting?
Have you ever experienced brain fog at work to such a degree that your creative juices simply won’t flow? Job stress, a particularly busy …
8 May 2024
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Recording workplace meetings: Is it legal in the UK?
Innovations such as Teams, Zoom and cloud recording have changed employee expectations in terms of keeping audio or video record of meetings. In years …
30 April 2024
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Does Every Meeting Need an Agenda?
Opinion is divided among managers over whether every meeting needs an agenda, with research showing only two-fifths of organisers use one all the time. …
23 April 2024
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Shorthand: A dying art?
Shorthand has been used for more than 2,000 years to write down information quickly. However, in recent years, with advances in digital technology, some …
10 April 2024
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Should all employees be treated the same?
The question of whether all employees should be treated the same has sparked many debates and discussions. No manager wants to be accused of …
19 March 2024
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How to plan quarterly company meetings
Many businesses choose to hold whole company quarterly meetings, finding them an effective tool to maximise performance and achieve goals. As a manager, your …
16 January 2024
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Meeting focus: Navigating interruptions
Some meetings will run more smoothly than others for one reason or another. Sadly, interruptions and distractions can ruin the flow, wasting time and …
8 January 2024
